Last update: October 16, 2023
1.Introduction
This refund policy aims to establish a clear and transparent framework regarding the refund process at Aurora Media. We strive to provide high quality services that meet and exceed our clients' expectations. However, we understand that circumstances may arise that require a refund request.
2.1. Customers may request a refund within 14 days from the date of purchase of the service, provided that they are not satisfied with the service provided and Aurora Media has been notified of the specific dissatisfaction.
2.2. Services that have already been performed or delivered shall not be eligible for reimbursement.
In the case of long-term projects, if a refund is requested before delivery of the first deliverable, a cancellation fee of 10% of the total project amount will be applied.
3.1. All refund requests must be sent by email to our address. The request must include the customer's name, details of the service purchased, and the specific reason for the refund request.
3.2. Aurora Media will review the refund request within 7 business days and communicate its decision to the customer via email.
4.1. Once the refund request is approved, Aurora Media will process the refund within 14 business days. The refund will be made using the same payment method used for the initial purchase.
Contact
Address: Calle Río Guadiana #23, Piso #2, Colonia. Renacimiento, Cuauhtémoc, Código Postal 06500, CDMX, México.
Phone: +1 888 212 5598
E-mail: support@aurora-media.net
Address: Calle Río Guadiana #23, Piso #2, Colonia. Renacimiento, Cuauhtémoc, Código Postal 06500, CDMX, México.
Phone: +1 888 212 5598
E-mail: support@aurora-media.net
